Uptime is important, there's no denying it, many decisions of who to host with are decided upon their reliability, and at DediSERVE we're willing to put our money where our mouth is!
What we cover
We provide a 100% Uptime SLA, meaning we gaurantee 100% Uptime on all DediSERVE hardware and network connectivity, if your service is offline due to a DediSERVE unscheduled hardware or network failure for more than 0.01% of the time (4 minutes), you may request a pro-rata credit for the down time.
What is not covered
- Scheduled maintenance - work announced via ticket and via our Statuspage does not constitute "downtime" and will not be credited.
- Upstream connectivity issues - issues where Datacenter or Transit Carrier failure or DDoS (Distributed Denial of Service) are impacting customer routes to the cloud, but the VMs remain "online".
Service suspension - Where VMs or services are disabled due to lack of timely payment against outstanding invoices.